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Local information for Carers is available at Norfolk Carers

Practice Charter

carerWe aim to provide the best possible service to our patients.

The care of your health is a partnership between yourself and the Primary Health Care Team. The success of that partnership depends on an understanding of each other's needs and co-operation between us.

Our responsibility to you:

  • You will be greeted courteously.
  • You have a right to confidentiality.
  • You have the right to see your medical records subject to the limitations of the law.
  • You will be seen the same day if your problem is urgent.
  • You will be seen by your own doctor whenever possible.
  • You will be informed if there will be a significant delay for your appointment.
  • You will be referred to a consultant when your GP thinks it necessary.
  • You will be given the result of any test or investigation on request or at your next appointment.
  • Your repeat prescription will be ready for collection within 48 working hours of your request.
  • Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly.

Your responsibility to us:

  • Please treat all surgery staff with respect.
  • Do not ask for information about anyone other than yourself.
  • Please tell us of any change of name or address, so that our records are accurate.
  • Only request an urgent appointment if appropriate. Home visits should only be requested if you are really too ill to attend surgery.
  • Please cancel your appointment if you are unable to attend.
  • Please be punctual, but please be prepared to wait if your own consultation is delayed by an unexpected emergency or a patient requiring a more complex consultation than expected.
  • Please allow sufficient time for your consultant's letter or the results of any tests to reach us.
  • You will be advised of the usual length of time to wait.
  • Use the tear off slip to request your repeat prescription whenever possible.
  • Please attend for review, when asked, before your next prescription is due.
  • Do let us know whenever you feel we have not met our responsibility to you.
  • We would, of course, be pleased to hear when you feel praise is due as well.


 
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