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Local information for Carers is available at Norfolk Carers

Appointments

circled_dayYou can make and cancel appointments online using SystmOnline. In order to be able to use this service, you will need to obtain a user name and password from reception in person. They will require you to produce some form of photo ID (e.g. passport, driving licence, bus pass) before issuing you with you log in details.

If you have already obtained a user name and password, click on the link above to make an appointment

On the Day Appointments

Please telephone the surgery before 10:30 on the day you wish to be seen. A suitable clinician will call you back and if required, see you that day. 

Please note that a doctor will still be available throughout the working day if you have a medical emergency.

Urgent Appointments

Patients seen in urgent appointments by one of our practitioners should be aware that they might not be able to see their own usual practitioner and that the appointment time may be restricted or delayed.

Advance Appointments

Appointments with the doctor or nurse practitioner can be booked in advance for routine reviews of on-going conditions and can be helpful if you have transport difficulties or if you find it difficult to get to the surgery during normal office hours, for example due to work commitments. Advance appointments with nurses, healthcare assistants and phlebotomists can be booked ahead at a time convenient to yourself.

Telephone Consultations

For telephone advice patients do not need to telephone at 08:30 as a practitioner is available during the morning and afternoon. This helps ease congestion of the telephone lines early in the morning. Unless an emergency, the receptionist will normally arrange for a practitioner (GP or nurse practitioner) to telephone you back to discuss your condition. We have found that in many cases a GP or nurse practitioner can give advice and/or prescribe and update medications for a wide variety of conditions, and this seems to work well for many patients as it saves time and they often don't need to come to the surgery at all or only have to pop in briefly.

Appointment Length

  • Doctors - the duration of a standard appointment with a doctor is 10 minutes. As a practice we do offer longer appointments for more complex consultations including gynaecological examinations, and more than one problem. Please advise the receptionist if you require more than 10 minutes with a doctor.
  • Nurses - the duration of these appointments varies depending on patient needs. For example, a standard appointment for a cervical smear is 15 minutes, for an asthma review 20 minutes and a standard appointment for a travel consultation 30 minutes.

Infectious Conditions

If you or your children have a rash or spots which could be infectious please let the receptionist know when you make the appointment. The receptionist will then arrange for you to be seated in a location to minimise the risk of cross infection. Also, if you feel faint, nauseous or are in pain in the reception area please tell the receptionist who will arrange more appropriate seating or call a practitioner to attend.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. The surgery often has up to 160 patients per month who do not attend their appointments and these could have been given to people who need them.

 
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