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Taverham Partnership Patient Participation Group

Terms of Reference

  • Introduction


General Practice has a responsibility to involve patients in relevant issues relating to their Practice and to respond appropriately to patients' views and experiences.


The key roles of the group are to bring together patients and practice staff to promote the wellbeing of patients and support the practice to provide a high quality of care and service delivery


  • Role and Remit


The PPG will enable the practice to communicate and build positive relationships with its patient population. The core objectives of the PPG will be to:-


  • Facilitate and enable dialogue between patients and the practice team and promote patient involvement in the practice.


  • Facilitate debate among local residents and workers concerning health needs, health priorities and current service.


  • Collect feedback from the community about current health service provision and suggestions concerning gaps and how services could be improved.


  • Ensure the needs and interests of all patient groups are taken into consideration - including people with specific illnesses or conditions, people with a disability and people from minority ethnic groups.


  • Ensure patients' needs are considered in the development of the practice systems e.g. appointment systems and telephone systems, providing information about and promoting understanding of such system amongst patients .


  • Support the Practice to achieve its health promotion aims .


  • Promote appropriate use of services offered by the Practice as well as encourage better use of self-care within the community.


  • Review and where appropriate provide advice and recommendations on the Practice's patient survey.


What it isn’t


  • A forum for complaints – PPG members will not use the group as a vehicle to resolve their personal issues. This should be done using the practice complaints procedure.
  • An opportunity for satisfied patients to meet with their favourite doctor - the purpose is to find out what issues, problems or concerns the patients have and ways to resolve them.



  • Membership


The membership of the PPG will include:-


  • patient representatives.


  • representatives from the practice team.


Patient membership will be open to anyone registered with the practice. Patient members do not need to represent other interest groups but efforts will be made to ensure a spread of membership in terms of age and gender.


  • Meetings


  • Meetings will be held at least 4 times a year and notice of meetings will be given at least 7 days beforehand. Dates of meetings will be publicised in the practice waiting areas and Practice website. A copy of the Group's minutes will be available on the Practice website.


  • If responses to invites indicate the meeting will not be quorate the meeting may be cancelled.


  • Management of Meetings


  • The group will be chaired by a practice representative.


  • Meetings will normally be held in Practice premises.


  • A representative from the practice team will attend meetings to take minutes and organise agendas and papers.


  • All members of the group will be contacted in advance, by email, and invited to raise items to be placed on the agenda.


  • All patient representatives should contact the Business Manager with any questions or issues.


  • All members will be expected to respect rules of confidentiality and not discuss personal or sensitive information outside a meeting.


  • Quorum and Decision-Making


  • At Group meetings a quorum will consist of 4 patient members and 1 Practice Team representative.


  • The PPG will aim wherever possible to reach decision by consensus. Where this is not possible the view held by the majority of those present will be the view that is agreed and taken forward by the group.



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